Frequently Asked Questions

Q. How long does it take for an order to arrive after it's placed?

Our shop carefully selects and sells only overseas items. After you place an order, we carefully inspect and package each product at our local warehouse before shipping it to our valued customers. Therefore, it takes an average of 1 to 1.5 weeks from payment confirmation until shipment. In addition, delivery times may vary depending on the shipping company due to high order volumes, customs clearance congestion, or delivery region. Thank you for your understanding, and we hope you enjoy online shopping at USG.

Q. How does it work from ordering to delivery?

Order confirmed
↓
Payment confirmed
↓
Shipping preparation (approx. 3 business days)
↓
Shipped from overseas warehouse
↓
Arrives in Japan ~ domestic shipping within approximately 1 week
↓
Product delivered

Q. How much is shipping?

We offer free shipping nationwide. Please rest assured that there will be no additional charges for Hokkaido, Okinawa, or other remote islands.

Q. Can I specify the delivery date and time?

As the delivery is from overseas, we apologize but we cannot specify the date and time. Thank you for your understanding.

Q. Is gift wrapping available?

We do not offer a gift wrapping service. We appreciate your understanding.

Q. Can you tell me the delivery status?

All products are shipped using a delivery method that allows for package tracking.

You can check the delivery status yourself on the shipping company's website. Please enter the "tracking number" stated in the [Product Shipping Notification] email to confirm.

You can also check it here.

Please note that packages can only be tracked after they arrive in Japan and their numbers are registered by the delivery company. If you see "[Slip number not registered]" when you check, it means that this process has not yet been completed. We apologize for the inconvenience, but please try again after some time.

Q. I haven't received my order confirmation email.

Our store always sends notification emails at the following times after an order is placed.

① When the order is confirmed
② When the product is shipped

If you have not received the above notification emails, it is possible that they have been processed by a [spam filter]. Please check your spam folder or set your email client to allow emails from the following email address.

[info@usglover.online]

Also, if there is an important announcement regarding your order, we will contact you from this email address.

Q. Can I cancel or change my order after placing it?

We do not accept changes after an order is completed or cancellations due to customer reasons after payment. Please carefully confirm your order details, such as product size, color, and delivery address information, before making a purchase.

Q. Can I return or exchange items?

If you receive a product that is clearly different from your order, or if there are defects such as dirt or tears, we will accept refunds or exchanges. Please keep the address label attached during shipment and contact us within 3 days of product arrival. Please note that we do not accept returns or exchanges due to customer reasons such as differences in image or incorrect size. Thank you for your understanding.