USG

All items in our shop are carefully selected overseas products.
After your purchase, each item is carefully inspected and packaged at our local warehouse before being delivered to our valued customers.

Therefore, it takes an average of 1 to 10 days from payment confirmation to shipment.
Additionally, shipping times may vary depending on order volume, customs congestion, and delivery region. Thank you for your understanding, and we hope you enjoy your online shopping experience with USG.

Order confirmed
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Payment confirmed
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Shipping preparation (average 1-1.5 weeks)
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Shipped from overseas warehouse
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Arrives in Japan ~ Domestic shipping within 3 days
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Product delivered

As this is an international shipment, we regret to inform you that we cannot accommodate specific delivery dates or times. We appreciate your understanding.

We do not offer gift wrapping services. Thank you for your understanding.

All items will be shipped using a delivery method that includes a tracking service.
You can check the delivery status yourself on the shipping company's website.
Please enter the "tracking number" listed in the "[Shipping Notification] email" to confirm.

You can also check from here.

Please note that packages become traceable after they arrive in Japan and are registered with the delivery company.

If "Tracking number not registered" is displayed when you check,
this means the registration process has not yet been completed. Please try again after some time.

After you place an order, our store sends notification emails at the following times:

① When your order is confirmed
② After payment is confirmed (for convenience store payments)
③ Payment reminder (for convenience store payments)
④ When the product is shipped

If you are not receiving the above notification emails, they may be processed by your spam filter.
Please check your spam folder or set your email client to allow emails from the following address:

info@usglover.online

In addition, important announcements regarding your order will also be sent from this email address.

We do not accept changes to orders after they have been placed, nor do we accept cancellations due to customer convenience after payment has been made.
Please thoroughly confirm your order details, such as product size, color, and shipping information, before making your purchase.

If you receive an item that is clearly different from your order, or if there are defects such as stains or tears, we will accept a refund or exchange.
Please keep the shipping label attached to the package and contact us within 3 days of receiving the item.
Please note that we do not accept returns or exchanges due to customer convenience, such as differences in image or incorrect sizing. Thank you for your understanding.